StoryScale docs
Support.
How to request help, report product issues, or ask for a trust review.
Contact Channels
Security Questions
If you are reviewing StoryScale for Marketplace, start with the Information Security Policy page for a concise overview of controls, data handling, and contact paths.
Include In Support Requests
- Jira site URL and project key.
- Import type used: sprint, JQL, or single issue.
- Whether the issue appears during import, estimation, session resume, or publish.
- Approximate time of the problem and visible error message.
- Whether publishing partially succeeded or failed for every issue.